Whatever the reason for your first appointment at Groves Dental Care, you will always be greeted the same way: with a warm and welcoming “hello” by our front office team as soon as you walk in.
After being greeted warmly, you will be handed an IPAD to fill in basic information that will upload directly into our system automatically. You can also find these forms on our website if you would rather print it and fill it out ahead of time.
Depending on the reason for your appointment, you’ll then be introduced to either one of our dental hygienists or a dental assistant. You’ll get a quick tour of our office on your way to a treatment room. There, you’ll have a chance to talk about why you are here and discuss any dental concerns you might have.
We want you to be comfortable while you’re here, so we’ll offer you a blanket and a neck pillow so you can relax while you wait for one of our terrific doctors. Dr. Elkhechen or Dr. Herold will come in to greet you and provide you with an amazing bedside manner. The ceiling televisions offer Netflix, so you can watch your favorite show.
Your First Time Meeting the Doctor
Dr. Elkhechen or Dr. Herold will greet you with a bright smile as they walk in and get to know you. Please be sure to express any dental concerns to the doctor that you may have forgotten to mention to the assistant. Many patients find it helpful to bring notes with them to the appointment to help them remember what they want to talk about.
After an examination, your attending doctor will pull up all x-rays to a screen in front of you so that you can see exactly what they see. There will be plenty of time for an open discussion about any findings, and a plan of action will be determined, if needed.
One of our team members will lead you to the checkout area where our treatment coordinator will be available to assist you further in determining the financial aspects of your treatment. Our coordinator will also be able to explain different and affordable ways to proceed with your pending treatment. Treatment plans will be discussed and future appointments will be scheduled—and you will be on your way!
Your First Hygiene Appointment
If you are here for an examination and cleaning, our gentle hygienists will first evaluate your teeth and gums and take x-rays. The hygienist will begin cleaning and polishing your teeth while you relax to your favorite Netflix program.
After the cleaning, your hygienist will go over proper brushing and flossing techniques. This is followed by an examination by Dr. Elkhechen or Dr. Herold, as well as a review of your x-rays. If the doctor has found any dental issues, they will discuss those with you as well as any recommended treatments.
Your hygienist will provide you with a goodie bag and schedule your next hygiene appointment for you before escorting you to the treatment coordinator. The treatment coordinator will then review your specific treatment plan if the doctor-recommended treatment for you. You will be given warm “good-byes” from our team as you leave the office.